Yesterday I wrote about a customer service experience I had recently with Track Trailers, the manufacturer of the Track T-Van Camper Trailer.
Lloyd Waldron, the Sales and Marketing Manager of Track Trailer, and I have had a lengthy telephone discussion on the company’s products, and importantly what the Track team are doing to improve its customer service.
The company fully understands the position I took in regards to its customer service in this instance, and as indicated previously I understand it cannot warranty its product inputs forever.
Whilst it would have been more beneficial to have had this discussion much earlier, and in private, I think the key take-away from my perspective is the company acknowledges short-comings it can have at times in its customer service area, but is constantly working to improve this.
They are to be congratulated for looking to improve; the care factor is there.
I am pleased the company has taken the time to respond in a professional way and this gives me every confidence to continue extolling the great virtues of the company’s product offering.
It is a great product and that is why we tour the great Australian Outback in a T-Van.
Cheers, Baz – The Landy