Customer Advocacy (And the company has listened)

The Landy + T-Van, Outback Australia
The Landy + T-Van, Outback Australia

Yesterday I wrote about a customer service experience I had recently with Track Trailers, the manufacturer of the Track T-Van Camper Trailer.

Lloyd Waldron, the Sales and Marketing Manager of Track Trailer, and I have had a lengthy telephone discussion on the company’s products, and importantly what the Track team are doing to improve its customer service.

The company fully understands the position I took in regards to its customer service in this instance, and as indicated previously I understand it cannot warranty its product inputs forever.

Whilst it would have been more beneficial to have had this discussion much earlier, and in private, I think the key take-away from my perspective is the company acknowledges short-comings it can have at times in its customer service area, but is constantly working to improve this.

They are to be congratulated for looking to improve; the care factor is there.

I am pleased the company has taken the time to respond in a professional way and this gives me every confidence to continue extolling the great virtues of the company’s product offering.

Welford National Park
Welford National Park, Outback Australia

It is a great product and that is why we tour the great Australian Outback in a T-Van.

Cheers, Baz – The Landy

7 thoughts on “Customer Advocacy (And the company has listened)

  1. Lisa August 16, 2013 / 6:28 am

    Companies with good customer service typically end up with loyal customers. I know in my house, bad costumer service has pushed us to declare we will no longer purchase any goods from a very large U.S. supplier of outdoor products after a horrible experience over a darn tent pole. They lost good customers over a simple thing.


    • Baz - The Landy August 16, 2013 / 7:56 am

      As they say, sales and marketing is the easiest concept, but very hard to do well. I just purchased a new vehicle, went with the most expensive price (wasn’t much in it) because three separate people had recommended this particular dealership.

      Service, service, and more customer service!


  2. Mandy August 15, 2013 / 12:56 pm

    I like that first photo. We rattled through the same gate only a couple of weeks ago. Spent the night at the Hungerford Pub, did a property inspection and got bogged on the main road. No T-Van for us – just a couple of swags and an esky. Love it!


    • Baz - The Landy August 15, 2013 / 3:53 pm

      And yeah, what about the rest, how many beers! 😉

      Love it out there, is Mock still around?


      • Mandy August 15, 2013 / 4:07 pm

        Didn’t meet a Mock.


    • Baz - The Landy August 15, 2013 / 10:46 am

      Nah, just camper trailers mostly. They do get a lot of interest from the US, however don’t export many, as they are mostly designed and built for offroad use…

      Having said that I see more fifth-wheelers out there these days…


Comments are closed.